Privacy Notice

Last updated: 30 March 2026

This website is operated by OnTheGo Eyecare (“we”, “our”, “us”).

• Website: www.onthegoeyecare.co.uk
• Email: info@onthegoeyecare.com
• Telephone: 02034883391

We provide NHS-funded eye examinations, private eye tests, and the online sale of spectacles and optical products.

We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

We may collect and process the following categories of personal data:

• Name
• Date of birth
• Address
• Email address
• Telephone number

• Eye prescriptions
• Eye health records
• NHS eligibility information
• Relevant medical history

• Order details
• Payment information (processed securely via third-party providers)
• Delivery details

• IP address
• Browser type and version
• Website usage data (via cookies and analytics tools)

We use your personal data to:

• Provide NHS and private eye care services
• Maintain accurate medical and optical records
• Verify eligibility for NHS-funded eye tests
• Process and fulfil online orders
• Communicate with you regarding appointments and purchases
• Improve our website, products, and services
• Comply with legal and regulatory obligations

We process your data under the following lawful bases:

• Performance of a contract – to provide services and fulfil orders
• Legal obligation – to comply with NHS and healthcare requirements
• Legitimate interests – to improve services and prevent fraud
• Explicit consent – for processing medical (special category) data

Where you receive NHS-funded services:

• Your information may be shared with relevant NHS bodies
• We are required to retain records for audit and compliance purposes
• Data may be used to prevent fraud or misuse of NHS services

We may share your data with trusted third parties, including:

• NHS organisations (where applicable)
• Payment service providers
• Delivery and logistics companies
• IT and website service providers
• Regulatory authorities where required by law

All third parties are required to handle your data securely and in accordance with data protection laws.

We implement appropriate technical and organisational measures to safeguard your personal data, including:

• Secure systems and servers
• Restricted access to sensitive data
• Encryption where appropriate

We retain your personal data only for as long as necessary to:

• Provide our services
• Meet legal, regulatory, and accounting requirements
• Maintain medical records in line with healthcare regulations

Under data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

Our website uses cookies to:

• Ensure functionality
• Improve user experience
• Analyse website performance

You will be given the option to accept or manage cookies when visiting our website.

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

If you have any questions about this Privacy Notice or how your data is handled, please contact:

OnTheGo Eyecare
Email: info@onthegoeyecare.com
Telephone: 02034883391
Website: www.onthegoeyecare.co.uk

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date.

Kind Regards,
OnTheGo Eyecare Management

• Returns & Refund Policy
  Last updated: 30th March 2026
  
  1. Your Rights
  Under UK consumer law, you have the right to return eligible items within 14 days of receiving them.
  
  2. Prescription Glasses (Important)
  Prescription glasses are custom-made and therefore:
  
  • Non-refundable unless:
    • Faulty
    • Incorrectly supplied
    • Not matching your prescription
    • If there is an issue, we may offer:
      
  • Adjustments
  • Repairs
  • Replacement lenses or frames
  • 3. Non-Prescription Items
    Accessories may be returned if:
    
  • Unused
  • In original packaging
  • Returned within 14 days
  • 4. Faulty or Incorrect Items
    If your item is faulty or incorrect:
    
  • Contact us within 30 days
  • We will offer repair, replacement, or refund where appropriate
  • 5. How to Return
    To request a return:
    
  1. Email: info@onthegoeyecare.com
  2. Include your order number and reason
  3. Follow the return instructions provided
  4. 6. Refunds
     
  • Processed within 5–10 working days after receiving the item
  • Issued to the original payment method
  • 7. Return Costs
    
  • Customers are responsible for return postage unless the item is faulty or incorrect
  • 8. Exchanges
    We may offer exchanges depending on the situation.
    
    Customers must ensure their prescription is valid and issued by a qualified optometrist. OnTheGo Eyecare reserves the right to verify prescriptions before dispensing.